FREQUENTLY ASKED QUESTION
Q: Do I get any free time?
A: The beauty of traveling with South Coast Leisure is that we encourage travellers to explore at their own pace. When you get to the coast you will be able to direct us on what you would like to do. If this involves having your own free time, let us know. Most people like to sleep in, have some quiet time and then ring us to come and do activities.
Q: How do I cancel my booking?
A: Cancellation must be made in writing (emails are accepted). Please refer to our cancellation policy. Funding for holidays must be available prior to booking. This can be confirmed by sending our quote to your plan manager or support coordinator. You may cancel at anytime 60 days before your holiday and receive a full refund. If you cancel within 59-30 days of your holiday a 50% refund applies. Within 29 days of your scheduled holiday, a refund of only 25% will apply.
Q: Can I opt out of certain activities if I want to?
A: Absolutely. As it is your holiday all activities are optional. If you wish to change your mind and do another activity longer or again, this is up to you, or you can do your own thing instead. Please note that if you choose to opt out of a paid activity, no reimbursement can be guaranteed by South Coast Leisure.
Q: Can I move my booking to a future date?
A: Moving your booking to a future date depends on our refund policy. You may also contact us to ask for a date change.
Q: COVID Restriction
A: For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. As we allocate time and resources for your holiday, please refer to our refund policy for cancellations due to COVID-19 restriction. We understand that due to Coronavirus (COVID-19) and its health implications, you may want to change your plans.
Q: What happens if I am unable to attend one of my scheduled paid attractions?
A: Due to unforeseen circumstances or weather conditions you may not be able to go on say your whale watching charter. If this is the case, we will arrange for a refund of the fees paid or reschedule if the option is available.
For outings such as Shinrin-yoku you will need to think ‘What would I normally do on a holiday if I need to change my plans due to the weather etc?’
Q: Can you provide me a list of places we I can stay?
A: We will need to discuss your requirements first and will give you the details of the accommodation before your trip.
We make every effort to provide accommodation on Fishopen as it is close to the lake, beach and a short walk to the town centre.
https://www.cetaceaapartments.com/ is our first choice for accommodation.
They have a disability access unit as well as other units, swimming pool, reverse cycle air-conditioning and overlook the lake.
We want your holiday to be as comfortable as possible so when you are holidaying in summer, we will ensure the accommodation has air-conditioning and heating in winter.
Q: Can I visit friends in the local area?
A: Absolutely, this is your holiday. (Please ask us about our vehicle policy)
Have a question we haven't answered? Get in touch.